RETURNS MADE EASY OnlyReligiousJewelry guarantees all our products to be free of manufacturer defect and inferior quality workmanship and stand behind all our products 100 percent. We work hard to ensure your complete satisfaction from order placement to delivery and returns. All products have a return policy of 30 days from date of delivery. If you are not satisfied with your purchase, you can return or exchange it for another item within 30 DAYS of delivery to you. Please read all information below concerning Returns/ Damaged Items and Exchanges.
Received a Damaged Item? WE ASK THAT ALL ITEMS ARE CHECKED ONCE DELIVERED. You must contact us within 14 DAYS of delivery if item is received damaged. Additional time is given for return and damage requests during Holiday shopping season (please see below under Holiday Shopping) If your purchased item should display a manufacturer defect after 30 days, we will have the item returned to us and will assess the condition of the item. If deemed defective, we will replace it with an identical or comparable item within a year of purchase. We reserve the right to decide on replacement. Manufacturer defect after 14 days of delivery and up to 1 year does not include chips, cracks, bale damage, scratches or other such damage that can be deemed customer damage.
Refused Delivery, Undeliverable or "Return to Sender" Order: If you refuse delivery of a purchased item or it is returned for any reason OR the purchased item is undeliverable or delivered to the wrong address due to you providing the wrong shipping address, you will be charged for the outgoing shipping fees, return shipping fees and a 25% restocking fee for the item(s). We apologize for this inconvenience but, items returned must be traced back and are most often damaged when they return causing incurred expenses for us. We do not wish to pass this on to all our customers by raising prices and must charge to the original customer of the order.
Returns: All returns have a restocking fee of $10 and pay original shipping fees we paid to ship to you unless requesting an exchange. Original shipping fees paid (expedited or "free shipping" fees we paid) are non refundable and return shipping is at the customers expense. Additional fees may apply if not returned in original packaging or refused and return to you. You must return with all the original inner packaging. If not returned with inner packaging, the return policy will be voided and item not returned to you. For more info on Returns & Packaging click here. All returned items will be examined and inspected by our quality assurance staff prior to credit being given and if in new, unused condition and inside its original packaging, your credit card will be given a credit/refund minus $10restocking fee and minus original shipping fees(ie. expedited shipping paid by you or shipping fees we paid to ship to you. "free shipping"). You will receive an e-mail notification once you have been refunded.
Credits/Refunds: Please allow 4-6 weeks for a refund or credit to be issued. This could mean that the credit will take 1-2 billing cycles to show on your regular billing statement from your credit card company. Have questions? Please contact us by logging into your account or calling us Monday- Friday 9-5:30pm PST.
How to Return: We have specific guidelines to ensure a quick, hassle-free return process. Please read the information below to help you through any needed return. To return any item please: Visit our website and Login under Customer Login (located on every page at the top far right) and request a Return Merchandise Authorization (RMA) number. Please do not return without an "RMA #". Returning without RMA# may result in item being refused/returned to you Once you receive your RMA by email, please go to Packing & Sending Your Return or Exchange link in the Online Help Center for info on returning your purchase.
Returns without an RMA# will incur an additional 10% restocking fee.
If your purchased item should display any manufacturer defect, please view our "Product Warranty link also found under Help Center". We appreciate your business and will do our best to make this process as smooth and easy as possible for you.
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